沙巴买球

什么是欺诈监察?

保护您的财务对我们很重要, so we’re proud to provide unparalleled card security as part of your membership.

We employ a 24/7 monitoring system designed to score and analyze your debit and credit card patterns to determine fraudulent activity. Experienced fraud analysts watch for any suspicious card activity and contact you immediately if they identify potential fraud on your card.

欺诈监察常见问题
问:什么是欺诈监测?

A: It is a service we utilize to monitor signature-based debit and credit card transactions for fraudulent activity.

问:我必须注册才能监控我的信用卡吗?

答:没有. we monitor all Credit Union of Colorado debit and credit cards for fraud. 无需注册.

问:这项服务要收费吗?

A:这是一项自动提供给所有会员的免费服务.

问:什么类型的交易被认为是可疑的或欺诈的?

A: The service monitors and analyzes transactions and assigns a rating to the transaction. 基于你平常的消费模式, 如果在你的借记卡或信用卡上检测到可疑交易, 我们与您联系以核实交易. In some cases, if the fraud rating is high, the transaction is declined at the point of purchase.

问:我将如何得到通知?

A: We have two ways we will contact you, if fraudulent activity is suspected.

1. If we have a mobile phone number for you, we will text you immediately if we suspect fraud.  You will then have an opportunity to either confirm or reject the transaction.  如果您拒绝该交易, 或者不回应, you will receive a phone call to verify the transaction to protect your account from fraud.
2. 如果我们没有你的手机号码, we will call the phone number on the account to verify the transaction.  如果没有答案, a representative leaves a message requesting a return call to verify the suspected transaction. 

问:我们如何证实我们正在与持卡人交谈?

A:系统会问你一个问题来验证你的身份. We may ask you to verify the last four digits of your Social 安全 number as well. We also compare the phone number that you call from to see if it matches the phone number that’s on file.

问:我可以回复信用社而不是欺诈热线吗?

A: To avoid delays with card usage or confirming potential fraud, contact the fraud line. 它是一天24小时可用的, seven days a week and can quickly verify transactions and take appropriate action if fraud has occurred on your account.

Q: Will I still need to monitor my account myself since this service is automatic?

是的. We encourage you to monitor your account for suspicious or unauthorized charges that we may not detect.